At New Sanctuary Spa, we take the time to prepare for your scheduled appointment before your arrival. When a client cancels appointment without giving enough notice, they prevent another client from being seen. Please give us 24 hours’ notice to notify us of cancellations. If you want to re-schedule an appointment, please notify us 7 hours before the appointment. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notice of cancellation or 7- hour notice of rescheduling is not given, you will be charged the full amount of your scheduled service for the missed appointment. VIP members have the privilege to cancel and re-schedule the appointment any time. ​
