CANCELLATION AND RE-SCHEDULE POLICY
At New Sanctuary Spa, we take the time to prepare for your scheduled appointment before your arrival. When a client cancels appointment without giving enough notice, they prevent another client from being seen. Please give us 24 hours’ notice to notify us of cancellations. If you want to re-schedule an appointment, please notify us 7 hours before the appointment. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notice of cancellation or 7- hour notice of rescheduling is not given, you will be charged the full amount of your scheduled service for the missed appointment. VIP members have the privilege to cancel and re-schedule the appointment any time.
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REFUND POLICY
When a client books a session online and cancels 24 hours before the appointment, the fee charged prior to the service can be fully refunded. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund after 7 business days, please contact your bank or credit card company. It may take some time before your refund is officially posted.
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*Please note: we only provide massage service via phone call, E-mail, walk-in and online booking system. Once the service is booked, we will send email confirmation or phone call to verify the service details. We do not sell or ship any physical merchandise​.